Know What You’re Paying For
We believe families should feel confident and clear before making any decision.
Tier 1
Trained Caregiver
- Showering & Toileting
- Personal Hygiene care
- Meal Preparation & Feeding
- Companionship
- Exercise Assistance
Tier 2
Certified Caregiver
- Vital Signs Monitoring
- Medication Adminstration
- Post Surgical Care
- NGT/PEG Feeding
Tier 3
Registered Nurser
- Includes all Tier 1 & 2 services
- Nebulization
- Catheter Insertion & Care
- Wound & Bedsore Care
Frequently Asked Questions (Q&A)
What services does Sands Caring provide?
Sands Caring offers personalized home care services, including post-surgery care, elderly care, dementia and Parkinson’s care, mobility assistance, medication reminders, and daily living support.
At Sands Caring, we believe caregiving is more than a job it is a responsibility built on trust, compassion, and companionship.
We provide personalized home care services so patients feel safe and cared for, while families feel reassured and supported.
Who are your caregivers?
Our caregivers are trained, experienced, and carefully screened. We prioritize professionalism, compassion, and patient safety in all our care services.
Do you provide live-in or monthly care services?
Yes. We offer monthly live-in care, short-term care (Min 30 Days above) , and flexible care arrangements depending on the patient’s needs.
Is there a trial period before committing long-term?
Yes. We offer a 7-day trial period so families can ensure the caregiver is suitable and comfortable before continuing long-term services.
What medical conditions do you specialize in?
We commonly care for patients with dementia, Parkinson’s disease, post-stroke conditions, diabetes, limited mobility, and post-operative recovery needs.
Are caregivers allowed to give medication?
Caregivers only assist with medication reminders. Any medication given must be prescribed by a doctor and approved by the employer/family. Unauthorized medication administration is strictly prohibited.
Can services be customized?
Absolutely. Every care plan is tailored based on the patient’s medical condition, lifestyle, and family preferences.
How do I start the service?
Simply contact us via WhatsApp. We will assess the patient’s needs and recommend a suitable caregiver and care plan.
How do you ensure patient safety?
We follow strict care guidelines, regular monitoring, clear communication with families, and compliance with healthcare and legal standards.
What is the difference between Tier 1 and Tier 2 care?
🌿 Tier 1 | Basic Companion Care
Best suited for patients who are partially independent and mainly require daily assistance and companionship.
Includes:
- Assistance with daily activities (washing, dressing, eating)
- Companionship and emotional support
- Light activity assistance (walking, simple exercises)
- Basic household tidying related to patient care
👉 Suitable for:
- Elderly who are still mobile but need supervision
- Mild care needs
- Stable post-surgery recovery patients
🌿 Tier 2 | Advanced Personal Care
Designed for patients who are less mobile or have more complex medical conditions, requiring closer and more experienced care.
Includes:
- Bedridden or semi-bedridden care
- Turning and repositioning to prevent bedsores
- Toileting assistance and diaper changes
- Feeding assistance and swallowing observation
- Daily condition monitoring and family updates
- Medication reminders and supervision (doctor-prescribed only)
👉 Suitable for:
- Dementia or Parkinson’s patients
- Stroke recovery patients
- Long-term chronic illness (e.g. diabetes)
- Patients requiring full-day close monitoring
Are your caregivers trustworthy?
Yes. Our caregivers are carefully selected, trained, and supervised.
Beyond skills, we value patience, responsibility, and genuine care for every patient.
Still have questions? Whatsapp Us Today
EXCELLENT Based on 30 reviews Posted on AC TanTrustindex verifies that the original source of the review is Google. Great service with reasonable price. Caregivers are professionals and caring. PIC Noah is very helpful and high flexibility. Highly recommended.Posted on Poh Siew ChuaTrustindex verifies that the original source of the review is Google. Care taker able to take good care of elderly and the PIC also very responsive. RecommendedPosted on L ChengTrustindex verifies that the original source of the review is Google. The services provided were up to my expectations especially Casey being very helpful in fulfilling our needs and requirements as possible. Being their customer for the longest years! Thanks Sands Caring for being there when I needed most.Posted on Siew Chin ChoiTrustindex verifies that the original source of the review is Google. I'm so glad that the care givers came to us on time. The caregiver is very patient. Well trained. Really know how to handle my dad who was so weak and poor mobility. Many thanks 👍Posted on Liew Wai SengTrustindex verifies that the original source of the review is Google. 我推荐金沙护理员给任何人。 他们的合作经历非常出色。从始至终都提供优质的服务。特别感谢CASEY KOH,他一直非常积极地回复我们并做出所有必要的安排。很好的服务。Posted on YEN TENGTrustindex verifies that the original source of the review is Google. I would like to highly recommend Sands Caring Sdn Bhd for their exceptional service. From the very beginning of our engagement with the agency, we were thoroughly impressed by their professionalism, promptness, and attention to detail. Casey was incredibly helpful and understanding of our specific requirements, ensuring they fully grasped our needs in a Caregiver.Posted on wee chen liewTrustindex verifies that the original source of the review is Google. Reliable elderly servicePosted on Oo Ewe KokTrustindex verifies that the original source of the review is Google. I would highly recommend Sands Caregiver to anyone. Our experience with them have been outstanding. Great service from beginning to end. A special thanks to Casey who has been very responsive in replying to us all the time and making all the necessary arrangements. Excellent service.Posted on Yi Ern GohTrustindex verifies that the original source of the review is Google. Good servicesPosted on Debbie SooTrustindex verifies that the original source of the review is Google. Caregiver is well trained & reliable. Happy with the service provided.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Sands Caring is a trusted caregiving and home care solutions in Malaysia, providing trained caregivers for elderly care, live-in care, and post-hospital recovery. We specialise in supporting seniors with conditions such as Parkinson’s disease, Stroke, and Dementia, ensuring safe, professional, and compassionate care at home.
We Support Daily Living (ADLs Care)
Our caregivers are trained to assist with essential daily activities, ensuring comfort, safety, and dignity at home.
Active Member of Agecope
We are part of a national association committed to improving the standards of elderly care in Malaysia, working alongside industry professionals and relevant authorities.