Introduction
At Sands Caring, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website or contacting our team.
By using our website or services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information such as:
- Full name
- Phone number
- Email address
- Home address
- Care requirements or health-related information shared by you
- Any information submitted through our contact forms or WhatsApp enquiries
We only collect information that is necessary to provide our caregiving services and customer support.
How We Use Your Information
Your information may be used to:
- Respond to enquiries and requests
- Recommend suitable caregiving services
- Arrange caregiver matching and support
- Improve our services and customer experience
- Communicate important updates regarding our services
We do not sell or rent your personal information to third parties.
Protection of Your Information
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.
Your information is only accessible to authorised team members who require it to provide our services.
Sharing of Information
We may share limited information with caregivers or relevant parties only when necessary to provide proper care and service arrangements.
We may also disclose information if required by law or government authorities.
Website Usage & Cookies
Our website may use cookies or analytics tools to improve website performance and user experience.
These tools may collect non-personal information such as browser type, pages visited, and website activity.
Third-Party Links
Our website may contain links to third-party websites. Sands Caring is not responsible for the privacy practices or content of external websites.
Data Retention
We keep personal information only for as long as necessary to provide our services and comply with legal or operational requirements.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information where applicable
To make a request, please contact us directly.
Changes to This Policy
Sands Caring may update this Privacy Policy from time to time. Any updates will be posted on this page.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.
Last updated: April 2026